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Shopping Information

SHOPPING GUIDE

How to Shop
Shopping at the KENWORTH Canada is easy. You can place corporate orders online in a secure environment. We use the most advanced encryption technology available. Just follow the directions and you'll be able to select and purchase from among many products. Next to each of the items in our collection, you'll see the submit button to add to your cart.

To make a selection, enter the quantity you'd like to order in the quantity text box and then click the Add to Cart button and the item will be added to your shopping cart. When you've finished shopping, you can review totals, remove or add items to your selection, and submit your order.

You will see the shopping cart icon in the top right corner of your screen while you shop. You may click on this button at any time to view, modify or delete items from your shopping cart.

Product Search
The KENWORTH Canada has two ways to make searching for products easier:

  1. If you are looking for a specific product, the top navigation bar has a quick search space where you may enter the product name or item number. For example, type in "cap" and you will be directed to a search results page which will picture all the caps available on the eStore.
  2. Click on the KENWORTH Canada Advanced Search link and you will be directed to an advanced search page where you can select from four different search options:
    • Item code:  Use this option when you know the product item number for which you are searching. Enter the item number and click Find.
    • Item name:  Enter a name or names of items you wish to find. For instance, jacket or black mug. You will have the best results if you enter the item name as a single item (cap instead of caps). This search is helpful when you are looking for a specific item.
    • Product type:  If you are looking for a range of products within a category, searching by product type is useful. Select one of the product types from the drop-down box. For instance, if you select "Men’s Apparel" your search will return all items that fall within that category, including polos, sweatshirts, jackets, button-up shirts, etc.

With each of the search options, you will be taken to a page, which will display your search results. From that results page you may choose to add the item directly into your cart or you may click on any of the images to see additional information about the product. If you don't find what you are looking for, or if you have a new idea for a product that isn't featured on the eStore, let us know! Email us at shopkenworthca@bdainc.com.

Inventory Availability
When placing your order online, you will see one of the following inventory status comments for each product with its availability. Please see below for descriptions for each.

  • In Stock:  The item you are requesting is currently in stock and available to ship.

  • Pre-Sell:  This item is available for advanced ordering. It will ship when in stock.

  • Back Order:  The item you are requesting is on re-order, and will be available shortly. Any items you order which exceed the available quantity will remain on order in back-ordered status. These items will be shipped to you in one shipment when the last item becomes available. You will be charged for the items at that time. If you have any questions regarding back-ordered items, please call 1-855-537-5332 (5 a.m. - 5 p.m. PST) to speak with a customer service representative.

  • Discontinued:  The item you are requesting is out of stock and no longer available.

  • Sizing Chart

    If you're not sure what size to get or if you're in-between sizes, we suggest ordering the next size up.

    Unisex/Men's

      SM MD LG XL 2X 3X 4X
    Chest (in) 34-37 38-41 42-45 46-49 50-53 54-57 58-61

    Women's

      SM MD LG XL 2X
    Fits Sizes 0-2 4-6 8-10 10-14 14-18
    Chest (in) 30-32 32-34 36-38 40-42 44-46
    Waist (in) 25-26 27-28 30-32 33-35 36-38

    Youth

      SM MD LG
    Fits Sizes 6-8   10-12 14-16

    Infant

      6 months 12 months 18 months
    Age (months) 3-6 6-12 12-18
    Height (in) 24-27 28-30.5 30.5-33
    Weight (lb) 12-17 18-25 25-28

    Safety

    The products on this website have been tested to meet US regulatory requirements.

    ORDERING & PAYMENT OPTIONS

    Online Ordering
    Purchases can be paid by Visa, MasterCard or American Express.

    Taxes
    All orders are subject to applicable Government Sales Tax.

    SHIPPING INFORMATION

    Domestic Shipping
    Shipping and handling charges will be automatically calculated and added to your order based on the total weight of your order. You will have a chance to review your final estimated shipping and handling charge prior to the completion of your order. A minimum shipping charge of $7.95 applies to each shipment.

    Same Day Shipping Options
    If you would prefer an expedited shipping service you can do so online.

    • Upon Checkout, you will have the option to select same day processing. Your order must be placed by 1 p.m. PST. An additional rush handling fee will apply.
    • If you have any questions about expedited shipping and processing, please call customer service at 1-855-537-5332.

    CUSTOMER SUPPORT

    Our customer service representatives are available to answer your questions.

    Hours of Operation:  Monday - Friday, 5 a.m. - 5 p.m. PST

    Toll free phone number:  1-855-537-5332

    Custom Orders:  1-855-537-5332

    Email:  shopkenworthca@bdainc.com

    Fax:  1-425-398-4346

    Mailing Address:
    BDA, a licensee of Kenworth Truck Company
    15525 Woodinville-Redmond Rd. NE
    Woodinville, WA 98072

    We appreciate your business and hope that you will visit the KENWORTH Canada again in the near future.

    Satisfaction Guarantee
    If you are not completely satisfied with your purchase for any reason, return the merchandise within 60 days of receipt for exchange or refund. Refer to the Returns & Exchanges form (included with your shipment) or call 1-855-537-5332 for details. For all customer choice returns, a 10% re-stocking fee will apply.

    Effective October 1, 2017 we will no longer be accepting returns of merchandise purchased at clearance pricing. This does not include merchandise that was purchased at a discount during a promotion, merchandise that was purchased at full price and later went on clearance, or any clearance merchandise that is defective or damaged during shipping.